Terms and Conditions

Website Terms and Conditions

Introduction

Welcome! This website, www.alfheimjewelry.net, is owned and operated by W.C Dore (ABN: 61 536 357 707). To get in touch with questions you may have about the website or the products, please write to this email address:

gracefulpeacejewellery@gmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and it is imperative that you know and understand them.

When visiting this website or purchasing products through it, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you do not accept this agreement, please discontinue using this website and do not go through with your purchase.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

This website offers digital and physical products. The digital products are for educational and entertainment purposes only.

My Rights and Responsibilities

I take great care in providing valuable information but I cannot be held responsible for the use that you make of this information.

Your Rights and Responsibilities

When purchasing a digital product such as a PDF digital tutorial about jewellery making, you are responsible for taking all necessary precautions, including the use of appropriate personal protective equipment when following the step-by-step tutorial.

Downloads

All precautions are taken to the best of my abilities, but I will not be responsible for any viruses or any other damage which might occur as a result of downloading material from this website.

External Links

I will not be held responsible for the content of any external sites that may be linked within my website.

Third Party Advertisement

I will not be responsible for the content of any displayed advertisement and have no part or responsibility for any transaction entered into between the visitor and the third party advertiser.

Specific Products and Course

My handmade products usually feature one or a combination of the following metals and natural materials:

Solid Fine Silver .999

Solid Sterling silver .925

Solid copper

14K gold filled

Precious gemstones

Semi-precious gemstones

Silk

Based metals

 

My PDF tutorials show a step-by-step making of a specific design.

 

Intellectual Property

The content of this website is protected by copyright. No portion of this website may be copied or replicated in form without the owner’s written consent. Content may not be copied or sold without the owner’s permission. You may share content as long as it links directly to the website.

 

Payment Terms

All payments are securely handled by Shopify.

If a payment plan is needed, please contact the owner at gracefuklpeacejewellery@gmail.com to arrange it.

 

Security Policy

My website is secure and protected by a SSL certificate. As your payment is being handled by a third party at checkout (Shopify), I do not have access to your financial information and do not collect nor store personal financial details.

 

Shipping and Delivery

Please take care in reading this section as it contains crucial information about my shipping and delivery policies.

Section 1: Digital Downloads

Digital download should be instantaneous as soon as your payment has come through. If you come across any hurdle (a computer freezes, a phone battery dies, an internet connection drops, etc.) please refer to my consumer guarantee section where all steps to resolve minor issues are laid out.

Section 2: Physical products

Domestic and international shipping:

-              It is the buyer’s responsibility to ensure that they provide me with their current and correct postal address. If paying via PayPal, your address must match the PayPal statement. If it does not, I will get in touch to get confirmation that it is your intent to receive the product at the address provided at checkout. This is to protect both you, the consumer and the business against possible fraudulent activity.

-              I always lodge parcels in person at a local Australia Post Office and always with tracking. Once the proof of posting is in my hands, the parcel is no longer my responsibility. If you need extra cover or insurance, please contact me and I will send you an extra invoice tailored to your needs.

 

Return Policy for Digital Goods

 

Due to their nature, the sale of digital goods is final, there is a strict non-return policy on those. The only exception would be if you bought the same item twice by mistake.

 

 

Return Policy for Physical Goods

 

I accept returns or exchanges, but the item must be in pristine condition, as received by the buyer, unworn, and returned to me with a tracking number within 10 days. Once I’m satisfied that these conditions are fulfilled, I can offer:

 

-              A full refund of the item cost only (not the postage)

Or

-              An exchange for another item of similar value (postage not included)

Or

-              Store credit/voucher

 

 

Order Fulfilment Policy

 

Items are usually posted within 48 hours of purchase (aside from weekend purchases) but more often than not within 24 hours and a tracking number for the parcel will be sent via the website (as well as PayPal if the order was paid via PayPal).

 

For custom orders, a turnaround time will be discussed at time of ordering, and a contract must satisfy and be signed by both parties. A non-refundable deposit is also required for such personalized work.

Consumer Guarantees

 

Minor problem resolution:

 

Digital downloads:

 

Should you come across any issues downloading your item, please write to gracefulpeacejewellery@gmail.com with your order number. Please allow 24 hours for a reply as I sell internationally and time difference must be accounted for. I will send your digital product via email.

 

Physical Products:

 

I guarantee my work and in the unlikely event of a manufacturing defect I will repair purchased items, as well as cover postage cost for the item to go from your place to mine and vice versa (registered each way). Refund on the cost of sending it back to me will go out to you when the item has reached me, not before. I must be satisfied that the item’s defect came from me, and that it was not tampered with by the buyer for this guarantee to take effect.

 

Visitor Information

 

Respectful Communication:

 

I reserve the right to delete or censor disrespectful comments on the blog. Any comments that are threatening, insulting or that could make a user feel unsafe will be deleted.

 

Third Party Content

 

Everything posted by third parties represents their own beliefs, views or opinions and I do not endorse them.

 

Jurisdiction

Graceful Peace Jewellery is operated in Tasmania, Australia. This agreement is subject to the government of Tasmania.